Job Title: Helpdesk Specialist
Location: Manassas, VA (onsite – 5 days in a week)
Position Type: Fulltime position
Responsibilities:
Job Description:
The Help Desk Specialist provides technical support to users by resolving hardware, software, and network issues via phone, email, or ticketing systems. Responsibilities include troubleshooting problems, documenting incidents, and escalating complex issues as needed. Strong communication skills and a solid understanding of IT fundamentals are essential. The role requires excellent customer service, efficient problem-solving, and a fast-paced environment.
Technical Skills:
Customer Service Skills:
Additional Skills:
Experience and Qualifications:
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