Job Description

Why You Want To Work Here:

Established as a community-focused organization, we are a medical and psychiatric provider dedicated to offering a wide range of services to adults aged 18 and older, addressing mental health and substance abuse challenges.

Job Overview:

The Medical Front Desk Receptionist/Assistant role will support our clinic with both in-office and remote work. Key duties include patient check-ins, scheduling, calls, prior authorizations, payments, and insurance verifications. The ideal candidate is tech-savvy, dependable, and compassionate

Responsibilities of the Medical Front Desk Receptionist/Assistant:

• Conduct follow-up calls and manage patient communications.
• Check-in patients and handle reception duties.
• Answer phones, return voicemails, and assist with inquiries.
• Manage medication messages and prior authorizations.
• Process payments and perform data entry tasks.
• Verify insurance and conduct eligibility checks.
• Schedule patients using the clinic's electronic medical records (EMR) system.
• Utilize and maintain proficiency with computers, smartphones, and related technology.
• Maintain a dependable, compassionate, and professional attitude when interacting with patients and colleagues.

Requirements of the Medical Front Desk Receptionist/Assistant:

• High School Degree minimum
• Strong organizational skills with the ability to work both independently and on a team
• Excellent verbal and written communication skills
• Customer service oriented
• Prior experience in a medical office is a plus and especially if they have prior experience with EMR systems, Insurance Verification and IV insertion.

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